Terms and Conditions
TERMS AND CONDITIONS for using the online store https://einstein365.com/
---I. GENERAL PROVISIONS
The rules and conditions described below (referred to as "General Terms" or "Terms" for brevity) govern the use of this website, regulating the relationship between the supplier of goods, NOV SVYAT 95 OOD, and individuals using the online store accessible at https://einstein365.com/ (hereinafter referred to as the "Website") for the purchase and sale of goods offered in the online store. In connection with the above, please read these General Terms carefully before placing and completing a purchase of goods from the online store. The General Terms may be updated or amended periodically – therefore, before each purchase, please carefully read their current version.
1. Parties to the General Terms
1) NOV SVYAT 95 OOD, a commercial company duly registered according to the requirements of Bulgarian legislation, with its seat and management address: village of Nedan, Veliko Tarnovo district, 52nd Street No. 3, with UIC 206271380, hereinafter referred to as NOV SVYAT, the "Company" or "We".
2) Any adult and legally capable natural person who has agreed to these General Terms and the Privacy Policy, and uses the Website to purchase goods, hereinafter referred to as "User", "the User" or "You".
By registering on the Website, the User declares that they are over 18 years of age and possess the necessary legal capacity to enter into contracts for the purchase and sale of goods.
2. Acceptance/Non-acceptance of the General Terms
1) Checking the box next to "I have read and agree to the General Terms" upon completion of the order is considered confirmation that You have read and understood these General Terms for using the Website and the online store, and that You agree to be bound by them. From the moment of this check, as well as the check for "I have read and agree to the Privacy Policy," You gain the ability to place valid orders for the purchase of goods offered through the online store.
Please note that Your agreement to these General Terms and the Privacy Policy cannot be retroactively withdrawn while a contract for the purchase of goods from the online store is in effect or until all amounts owed by You to NOV SVYAT have been paid.
2) If You do not agree with the General Terms and/or the Privacy Policy, please do not use the Website to make purchases of goods from the online store.
3. User Identification
In connection with the reproduction of the User's statement of consent to these General Terms, as well as in connection with the User placing orders from the online store, it is necessary to identify the respective User. This identification is carried out by: storing the User's IP address in log files on the website's server, their personal data provided during registration and completion of an order, as well as any other information provided by the User. For more information, please see "Privacy Policy".
4. Privacy Policy
NOV SVYAT is a personal data administrator. The personal information collected about the user is used only for the fulfillment of the concluded contract for the purchase of goods and for marketing purposes, and is not provided to third parties, except in cases where it is requested by a state body or competent institution and the procedure provided by law is followed.
NOV SVYAT does not disseminate unsolicited commercial communications within the meaning of the Electronic Commerce Act. Newsletters (which may include promotional messages) are sent to Users only with their explicit consent. For more information, please see "Privacy Policy".
5. Limitation of Liability
In connection with using the services of the Website and the online store, the User should keep in mind that:
1) NOV SVYAT is not responsible if, for any reason (technical or otherwise), the User does not have access to the Website at any time.
2) The User's access to the Website may be terminated at any time, without this termination incurring any obligations for the Company.
3) NOV SVYAT is not responsible for and does not provide guarantees for the content of other websites that may be accessed through electronic links (links) published on the Website. All electronic links (links) on this Website are provided solely for the User's convenience. The Company does not advertise, recommend, or approve the content of other websites.
4) NOV SVYAT is not responsible for and does not provide guarantees regarding computer viruses and other malicious software affecting the User's computer. Accessing the Website and using (including downloading) any information from the Website is done at the User's own risk and expense; the latter is solely responsible for providing all necessary measures to protect the device from which they access the internet to the Website.
5) NOV SVYAT is not responsible for and does not guarantee that the User's monitor reproduces the colors of the Website and the goods offered in the online store in the most accurate and closest way to the actual colors and shapes.
6) NOV SVYAT is not responsible for inaccurate execution of a concluded contract for the purchase of goods from the online store, in case the User has provided outdated, false, incomplete, or inaccurate data. In such a case, the Company also reserves the right to suspend the maintenance of the User's registration and access to their customer profile on the Website.
7) NOV SVYAT is not responsible for delays or non-delivery of goods ordered by the User, from the moment of their handover to the courier company Econt.
8) NOV SVYAT is not responsible for differences between the prices of goods indicated on the Website's online store and the prices announced in other sales locations for the same goods.
9) NOV SVYAT is not responsible for complaints regarding damage to goods caused by the use of goods purchased from the online store in contradiction with their purpose and terms of use, with technical safety standards, or with the relevant subordinate legislation applicable on the territory of the Republic of Bulgaria.
6. Amendment of the General Terms
NOV SVYAT reserves the right to change these General Terms at any time without prior notice. The changes come into effect on the day of their publication on the Website and apply prospectively – they do not affect orders confirmed by the Company before that moment.
---II. SERVICES
Through the Website, NOV SVYAT offers the User offers for purchase from the online store of various goods by placing an electronic (online) order, paying the corresponding selling price in the manner specified for the User (cash on delivery), and delivery to an address specified by the User.
1. Conditions for Purchasing Goods
To shop on the Website, the User can act as a registered user, with their own profile on the Website.
In connection with registration:
– the registration procedure is entirely voluntary and free of charge;
– all fields marked with an asterisk (*) must be filled in;
– The User must enter current, true, complete, or accurate data; otherwise, they bear the responsibility for inaccurate execution of the contract, as stated in Section I, point 6.6) above of these General Terms;
– The User has the right to change the entered data at any time after registration, except in cases of an order confirmed by the Company that has not yet been received at the address specified by the User;
– The User is solely responsible for protecting their username and password for their profile on the Website, as well as for all actions performed by the User or by a third party using the username and password.
2. Concluding a Contract
1) The order request for goods is considered made upon completion of the corresponding registration form on the Website. The registration form includes data for:
– the recipient of the goods;
– the place of delivery;
– characteristics of the ordered goods;
– quantity of the ordered goods;
– price of the ordered goods;
– payment method.
2) The request is considered submitted after clicking the "I have read and agree to the General Terms" button and the "I have read and agree to the Privacy Policy" button, and then pressing the "Complete Order" button. Completing the order by pressing the respective button has legally binding force: by submitting the request, the User expresses their explicit consent that they accept the email confirmation of the order sent to them by the Company, for providing information and confirmation of the concluded contract, within the meaning of the effective legislation.
3) The Company sends an email message to the User without undue delay, confirming the order or notifying them of the unavailability of the ordered goods.
4) The confirmation of the specific order by NOV SVYAT is the condition upon which the contract for the purchase of goods from the online store is considered concluded. The Company's sending of confirmation of the specific order binds both the Company and the User to the terms of the contract, the terms described in these General Terms and the Privacy Policy, as well as the relevant provisions of the Consumer Protection Act.
3. Price
1) All prices of goods offered in the online store on the Website:
– are indicated in Bulgarian Leva;
– include VAT;
– also include the price of the packaging of the respective goods.
2) For each product offered in the online store, the regular price of the product is indicated.
3) In cases where certain goods offered in the online store are subject to a reduction from the regular price at which the goods are offered in the online store, for such goods, alongside their regular price, the corresponding reduced price is also indicated. The provisions of Section II, point 3.1) above apply to the reduced price.
4. Payment Methods
Payment by cash on delivery:
The declared value of the cash on delivery (the price the User must pay for the purchased goods) is paid as follows:
– by the recipient of the delivered goods,
– to the courier,
– at the time of delivery of the shipment.
The User also pays the cost of the courier service, if such an obligation exists, according to these General Terms.
5. Delivery
Regarding the delivery and receipt of goods ordered from the online store, Users should keep the following in mind:
1) Only goods according to orders placed by the respective User and confirmed by the Company are delivered.
2) Delivery is carried out only on the territory of the Republic of Bulgaria.
After confirmation of the order by the Company, the order is processed, handed over to a courier, and delivered to the User within the deadlines below.
The User agrees that it is possible to extend the delivery period due to unforeseen circumstances beyond NOV SVYAT's control and in view of the provisions of the Consumer Protection Act.
3) The ordered goods are delivered by courier - Econt.
6. Transfer of Risk
The risk of loss or damage to the goods passes to the User at the moment the User or a third party designated by them (recipient of the goods), other than the courier, accepts the goods.
7. Warranty
1) For every product purchased from the online store, the User can use the statutory warranty provided by current legislation for the conformity of the purchased product with the online sales contract.
2) In addition to and beyond the statutory warranty, some goods may also have a commercial warranty.
– The commercial warranty is explicitly described in the description of the respective goods to which it applies;
– The commercial warranty does not limit the statutory warranty;
3) The warranty period begins from the date of delivery of the goods.
4) Proof of warranty is the Proforma Invoice for receipt of the goods, accompanying the ordered goods.
5) The warranty is not valid in the following cases:
– lack of delivery confirmation for the goods;
– The User does not notify the Company of obvious defects of the goods, ascertained by the User upon their receipt; the notification should be made by the User within 2 (two) days by email – to the Company's email address;
– expiration of the statutory warranty period;
– expiration of the commercial warranty period, when the latter is longer than the statutory warranty;
– mechanical damage to the goods caused by the User;
– use of the goods under conditions that do not correspond to their natural environment, due to humidity, chemical or mechanical influences;
– damage to the goods caused by use contrary to the purpose and terms of use of the respective goods, to technical safety standards, or to subordinate legislation applicable in the Republic of Bulgaria – for example (the examples are not exhaustive): damage caused by excessive wetting of the goods due to their use in water bodies – rivers, lakes, seas, dams, reservoirs, etc., scratching and/or cutting of the goods caused by sharp objects, etc.;
– damage to the goods caused by flood, fire, or other force majeure circumstances.
8. Complaints
The User has the right to file a complaint with the Company. Prerequisites for filing a complaint are:
1) there is a discrepancy between the goods received upon delivery and the concluded online sales contract for the same goods;
2) the complaint is submitted by the User within 14 (fourteen) days from the date of delivery of the goods;
3) a bank account has been provided to which the amount paid for the goods can be refunded to the User (in case the User exercises their right to withdraw from the concluded contract); the bank account is provided by the User through the goods return form – here or through the Standard Form for Exercising the Right of Withdrawal from the Contract;
4) other conditions for filing complaints, established in these General Terms (respectively – the conditions in Section II, points 9 and 10) and in the current legislation, have also been complied with.
The complaint should be submitted to the following email address:
In case of a justified complaint:
– The Company refunds the User the value of the goods – the subject of the complaint;
– The refund is made to the bank account specified by the User in the return form – here, respectively – in the Standard Form for Exercising the Right of Withdrawal from the contract.
9. Returning Goods
1) Return
Returning goods means that the User exercises their right to withdraw from the concluded online sales contract.
Conditions for exercising the User's right of withdrawal from the concluded online sales contract:
– The withdrawal must be made within 14 (fourteen) days, starting from the day of delivery of the goods.
– The User is obliged to inform the Company of their intention to withdraw from the contract by returning the purchased goods, stating their decision in writing.
• For this purpose, the User can use the return form on the website – here;
• The form is filled in by the User and sent to the Company via the "SEND" button.
– The return form for goods must state the account holder and bank account to which the Company should refund the paid amount.
– The goods must be returned within the aforementioned 14-day period.
– The goods must be returned to the Company in the same condition in which they were delivered to the User or to a person designated by the latter, and must be packaged in the original commercial packaging of the manufacturer, which must be intact and in an undamaged physical state. The User is responsible for returning the goods in the specified condition.
- Return address:
- Email: [email protected]
- Tel: 0887665356
– Goods returned within the aforementioned period are accepted, provided that the following conditions are simultaneously met:
• the goods are in their original packaging, without any additional adhesive materials.
• the goods have not been used, soiled, or have a damaged appearance (including the goods and the packaging);
• the Proforma Invoice, with which the goods were received, is attached;
– The costs of returning the goods are borne by the User – according to Art. 47, para. 1, item 9 of the Consumer Protection Act, except in cases of obvious defects of the goods found and confirmed by the Company.
– The refund is made within 14 (fourteen) days from the acceptance of the Goods at the specified return address, to the bank account specified by the User in the return form on the website – here or in the Standard Form for Exercising the Right of Withdrawal from the Contract. The User may (but is not obliged to) exercise their right to withdraw from the contract by informing the Company by email. If they choose this method of communication, the User must complete the following appendix "Standard Form for Exercising the Right of Withdrawal from the Contract":
"Standard Form for Exercising the Right of Withdrawal from the Contract
To: "NOV SVYAT" OOD
Email: [email protected]
Tel: 0887665356
Hereby I, …………………………………………………. (full name of the User), with address ……………………………………………………………………., with phone number ………………………………., email: …………………………., withdraw from the contract concluded by me for the online sale of the following good(s): ……………………………………, with order number ……………………………………., with order date ……/……/……….. (day/month/year).
I wish the amount paid as the price of the purchased goods to be refunded to the following bank account:
Account Holder……………………………………………………………………………….
IBAN ……………………………………………………………………………………………..
Bank ……………………………………………………………………………………..
Date: ……/……/……….. (day/month/year)"
Upon receipt of the submitted Standard Form at the Company's email address for correspondence, the Company, without undue delay, sends the User an email message confirming the received request for returning the goods. All other conditions listed in Section II, point 9.1) above, apply in this case as well.
2) Rules applicable when exercising the right of withdrawal from the contract:
– Refunds, if grounds for such exist, are made exclusively by bank transfer, and are carried out in accordance with the provisions contained in these General Terms.
– Until the returned goods are handed over to the Company, the risk of their perishing or damage is borne by the User.
– In case of exercising the right of withdrawal from a concluded online sales contract and the resulting need to refund an amount paid by card for goods purchased by the User, the refund of this amount:
• is carried out by refunding the amount to the bank account;
• is made within 14 (fourteen) days, calculated from the date of receipt by the Company of the goods along with a filled-in form/form for return by the User.
– Goods returned (when the right of withdrawal is exercised) by the User are checked by opening the received shipment in the presence of a three-person commission. The findings of the commission regarding the condition of the returned goods are binding on the Parties.
---III. ADDITIONAL PROVISIONS
1. Right to Change Published Information
NOV SVYAT reserves the right to change the information published on the Website at any time without prior notice. The changes come into effect immediately (with the exception of changes to these General Terms, which apply in their version as of the date of the User's confirmed order) and become binding for the Parties to the General Terms from the moment of their publication on the Website.
3. Cookies
The Website installs "cookies" on the User's computer, which are saved by the website on the User's hard drive and allow the retrieval of information about the User regarding the collection of statistical data concerning visits to the Website. For more information, please see "Privacy Policy"
4. Vouchers and Discounts, through the Use of a Promotional Code
1) A voucher or promotional code provided by NOV SVYAT can be used by the User during promotions and special campaigns in the online store.
2) Each provided voucher or promotional code is valid only for the period explicitly stated in the voucher or code, respectively – only for the explicitly stated promotion. After the expiration of the period specified in the voucher/promotional code, the voucher or promotional code automatically becomes invalid, without the need for this to be explicitly mentioned in any way by the Company.
3) Each User should keep in mind that vouchers or promotional codes for certain discounts issued by NOV SVYAT or its suppliers and contractors cannot be used for purchases in the online store during promotions and special campaigns conducted in the store.
5. Contact
1) Correspondence with the Company regarding and/or in connection with purchases from the online store should be conducted at the following address and phone number:
51N3 Street, Nedan village, Pavlikeni municipality
Tel: 0887665356
The Company maintains on the Website a publication of its identification data and contact details for Users.
2) By accepting the General Terms, the User gives their explicit consent:
– for the Company to use the following technical means for contact with the User: email address: …………………….. and/or phone number: ……………………….;
– to receive notifications from the Company by phone and/or electronically, including via email communication (in connection with a concluded purchase agreement or related relations, and to receive a newsletter – with explicitly given consent for this) or by publishing a notification on the Website.
6. Applicable Law
1) For all matters not regulated by these General Terms, the provisions of the civil legislation currently in force in the Republic of Bulgaria shall apply.
2) All disputes regarding the interpretation or execution of these General Terms and related contracts for online sales of goods through the online store will be resolved:
– through agreement between the Parties;
– if an agreement cannot be reached and if jurisdiction is not imperatively determined, disputes will be referred for resolution before the respective competent court in the city of Sofia.
3) If any of the provisions of these General Terms for any reason is declared invalid, this invalidity does not affect the validity of the remaining provisions, insofar as the invalid provisions are replaced by corresponding imperative regulatory rules or insofar as the Parties to these General Terms can validly enter into contractual relations even without the invalid parts of the General Terms.
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